The lady was not only 40 mins late, the quality of service was very poor. Even though I sent the reference photos in advance, she didn’t even have the right color palette (blue/purple eyeshadow and matching lipstick). Her excuse was that she couldn’t see the colors properly on her phone. The brushes fell down multiple times but she didn’t sanitize them before using them on my face. Very poor organizational skills because she couldn’t even find some very basic products like color pencils, she ended borrowing some of mine. The hair was nothing like the photo. I asked her to put product in it so it would last the night, and she just said she can’t help with that. My hair last for less than an hour. We were so rushed in the end, it was extremely stressful, when the entire reason I hired the service is so I could have an good experience. This was a really important day for and I feel like it was somewhat ruined because of this experience. I could have done a better job, stress free, by myself.